Transform your e-commerce store's customer support

Deploy AI support agents for chat and voice that answer questions about your products, shipping, and returns from the store information you provide.

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7-day free trial for eligible accounts. Billing setup required. Cancel before the trial ends to avoid charges.

Example conversation

From a question to a product choice

Find a product, choose an option, and review it. Items are added only after the shopper confirms. Checkout stays with the store.

This preview shows the Shopify connection with fictional product details. It is a sample, not a live conversation. No messages are sent or items added to a cart.

Shop assistant

Example · fictional store
You

I need a cotton T-shirt with a relaxed fit.

Shop assistant

Try the Everyday T-shirt. Choose an option below to review your selection.

Shopping demo. No store cart is changed.

Everyday T-shirt

EUR 24.00

Product page

Try the options · no cart changes

From setup to your storefront

Review your store information and test the answers before you go live.

1

Add your store information

Create an account, add your website address, and provide your store information.

2

Test your assistant

Add your help documents and policies. Check product answers and choose your widget appearance.

3

Enable your store widget

Choose a chat or voice plan, set up billing, and add the widget to your website.

Use a website embed snippet, or enable the app in your Shopify theme.

Help where shoppers have questions

Give shoppers a place to ask about products and store policies without leaving your site.

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Product questions

Help shoppers compare products using the product details you provide.

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Voice when enabled

Let shoppers start a voice conversation from the widget when your plan includes voice.

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Shipping and returns

Answer policy questions from the store information and help documents you provide.

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Product-page guidance

Point shoppers to your product pages to check options and continue shopping. Checkout and payment stay with your store.

Set up support for your store

Choose the information, channels, and appearance your assistant uses.

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Your product information

Add product details through your instructions and documents. Connect Shopify for catalog sync.

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Your help documents

Add FAQs, shipping details, and return policies as sources for answers.

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Chat and voice plans

Choose chat, voice, or both. Your plan controls which channels you can enable.

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Your widget appearance

Set the accent color, greeting, and position. Preview the widget before you save.

Frequently Asked Questions

Everything you need to know about Center

Bring your store questions to Center

Create your assistant and test its answers before you enable it for shoppers.

Get started